SOVA returns shouldn't be a hassle, and we care about our customers and their experience with us. We easily accept returns within 14 days of delivery for a full refund (minus any related shipping charges) unless the item is specifically marked as final sale. All Flash Sales, Clearance, Pre Sales and Pre Orders are final sale items.
EXCHANGE - If you would like a different size in an item, we advise that you purchase the new item seperately asap. Then, return the unwanted item for us to process. PLEASE NOTE: all items must be returned within the 30 day after an order is placed to qualify for a full refund (minus any related shipping charges).
All sales are final after 14 days.
If you have any questions at all, please email us at sovaboutique17@gmail.com.
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HELLO PINK WEBSITE PURCHASES
If you purchased from HelloPink.com Corporate, you have 14 days to mail your item back to the address below. Be certain to include your original packing slip (or a handwritten note is fine) detailing the reason for return. If your return is missing this information, it could delay processing of your return. Once the item is received, we will issue a refund to the original payment method within 7 business days.
Hello Pink RETURNS
3921 3 Mile Rd NW, Suite G
Grand Rapids, MI 49534
If you have any questions at all, please email us at Support@HelloPink.com
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SOVA and Hello Pink by SOVA does not cover the cost of return shipping, unless the item arrived damaged or you were sent an incorrect item or size.
--> Non-refundable items <--
Gift cards
Store credit
Pre-orders
Sale/Clearance items
Flash sale items
Giveaway items
Return items must be in the same condition as when sold. Unworn, Unlaundered, oder free with tags attached.
DAMAGED PRODUCT
All items are inspected before they are packaged but in the event something is damaged please contact us directly within 7 days of receipt at sovaboutique17@gmail.com
